All products are handmade, and slight variations in color, size, or design may occur.
Prices are listed in INR (₹) unless otherwise stated and may be converted automatically for international buyers.
We reserve the right to change prices or discontinue products at any time without notice.
We use PayU, a secure and trusted Indian payment gateway, to process payments.
PayU ensures transaction encryption and compliance with applicable payment security standards.
We do not store your payment information on our servers.
By making a purchase, you authorize us (through PayU) to charge your selected payment method for the order amount.
We ship both within India and internationally.
Delivery times vary depending on destination and shipping carrier.
You will receive a tracking number once your order has been dispatched.
Customs duties or import taxes (for international orders) are the responsibility of the buyer.
If you receive a damaged or defective product, contact us within 7 days of delivery at mycasaclay@gmail.com with your order details and photos.
Returns are accepted for defective or incorrect items only.
Custom or personalized items are non-returnable unless damaged in transit.
Refunds (if approved) will be processed through the original payment method via PayU.
Welcome to My Casa Clay (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal information.
This Privacy & Cookies Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from mycasaclay.com.
By using our website, you agree to the practices described in this policy. If you do not agree, please stop using the website immediately.
We collect the following types of information to provide and improve our services:
When you purchase or contact us, we may collect:
Full name
Email address
Billing and shipping address
Phone number (if provided)
Payment information (processed securely via PayU)
When you browse our website, we automatically collect:
IP address, browser type, device information
Pages visited and time spent on the site
Cookies and similar tracking technologies (see Section 6 below)
We use your data to:
Process and deliver your orders
Send order confirmations and updates
Respond to customer inquiries
Improve our website and shopping experience
Detect and prevent fraud
Comply with legal obligations
We do not sell or rent your personal information to third parties.
All payments on mycasaclay.com are securely processed through PayU, a PCI DSS–compliant payment gateway based in India.
PayU handles sensitive payment data (such as credit/debit card information) directly, and we do not store or have access to your complete payment details.
We may share limited information only with:
Service Providers: such as shipping companies or couriers for order delivery.
Payment Processors: such as PayU, for secure transaction processing.
Legal Authorities: if required by law or to protect our legal rights.
All third parties are required to maintain the confidentiality and security of your information.
Cookies are small data files stored on your device when you visit our website.
They help improve your browsing experience by remembering preferences and analyzing usage.
Essential Cookies: Required for website functionality (e.g., shopping cart).
Analytics Cookies: Used to measure site traffic and performance (e.g., Google Analytics).
Preference Cookies: Remember your region or language settings.
Marketing Cookies: Used (if applicable) for personalized ads or promotions.
You can control or delete cookies through your browser settings.
However, disabling cookies may affect the functionality of certain features (e.g., checkout, login).
When you first visit our site, a pop-up banner will ask for your consent to use cookies.
By clicking “Accept”, you agree to the use of cookies as described in this policy.
You can withdraw your consent anytime by clearing cookies from your browser.
We take reasonable measures to protect your personal data through encryption, firewalls, and secure server environments.
However, no online transmission is 100% secure — you use our site at your own risk.
We retain personal data only as long as necessary for:
Processing orders
Fulfilling legal obligations
Resolving disputes or enforcing agreements
Once data is no longer needed, it is securely deleted.
Depending on your country, you may have rights to:
Access, correct, or delete your personal data
Withdraw consent for marketing or data use
Request information on how your data is processed
To exercise your rights, contact us at mycasaclay@gmail.com.
Our website is not directed toward children under 13 years of age.
We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly.
If you are accessing our website from outside India, please note that your data may be processed and stored in India where privacy laws may differ from your country.
We may update this Privacy & Cookies Policy periodically.
Changes will be posted on this page with an updated 18-10-2025.
We encourage you to review this page regularly.
If you have questions, complaints, or data requests, please contact:
mycasaclay@gmail.com
https://mycasaclay.com/contact
